Here at The Vintage Cherubim we are committed to providing excellent customer service and we want happy customers! Here are a selection of our frequently asked questions to help you if you have a query. If you can't see an answer to your question here then just use the Contact Us form and we will get back to you with an answer. 

1. You don't have a shopping cart so how do I order from you?

If you want to place an order with us it's very simple, our the banner at the top of the screen has a How to Order section that explains it all for you

2. How do I measure myself for a Custom made dress? 
The measurements we need should all be in either inches or centimetres and we ask that you measure as accurately as you can at the following points

Bust (at the fullest point) 
Length from underarm to floor if it's a long dress
Length from hip to knee if it's a knee length dress

3. What sizes do you go up to? 
As we make to measure we can cater for all shapes and sizes so curvy ladies and teeny tiny ladies can all be catered for and get the dress of their dreams, just give us your measurements.

4. Can you copy a dress for me?
No I won't copy another designers work. I make unique garments, I never repeat exactly any of my own dresses I always make a little change.  If there is an element or aspect that you really love from a dress we can work together to include that on your own creation.

5. Do you do regular dress sizes? 
We can make a dress in what is known as standard sizing if you feel that this will fit you.

6. Do you use original vintage patterns for your dresses? 
Yes I do, I have a large collection of original vintage dress patterns that I adapt and alter to suit my customers.

7. Can I return my dress if it doesn't fit me? 
If you have had a dress made in a standard size then yes you have 14 days from receipt of the dress to return it to us unused and in its original condition as per our terms and conditions

If your dress is custom made bespoke for you to your own measurements then we do not accept returns. This is why it is important that you are certain of your fabric choice and your measurements. If your bespoke dress does not fit as you expected than please contact us with details of where it does not fit with pictures ideally and we will alter the dress for you free of charge.

8. I need a fab dress quickly
We do make to order so timescales can vary due to complexity of design, workload etc but please contact us to discuss as we try to accommodate our customers! 

9. What fabric do you have in stock? 
Have a look at our Haberdashery section for inspiration - this is where all our lush fabric is, and it's always updated. We source from all over the world to get gorgeous fabric and we also re use vintage fabric finds

10. Can you use my fabric or an old dress to make me a new dress? 
Absolutely! We love to upcycle vintage clothes and fabrics here just send us a message to discuss further.